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Frequently Asked Questions

WHAT AREA DO YOU COVER?

We cover all Dubai areas within 25KM

HOW DO YOU SELECT AND GET YOUR CLEANERS?

Top Cleaning technicians are fully trained and vetted to provide a high standard of cleaning service. All of them have Identity Cards, Passport, Proof of Address, Bill or Statement, Check of English skills, References from previous employers.

CAN YOU CLEAN MY PLACE WHEN I AM AT WORK OR WHEN I AM NOT AT HOME/OFFICE/PROPERTY?

Yes, we can clean the property when no one is in there as long as we have an access to it. Providing us a key , gives us much flexibility and better chance to arrange a time for cleaning.

WHAT HAPPENS IF I AM NOT HAPPY WITH THE QUALITY OF THE CLEANING SERVICE?

If you are not satisfied with the result of our cleaning then we will re do the job free of charge as long as you require the cleaning service you have already booked with us before.

HOW CAN I CHANGE THE DAY OF THE CLEANING OR HOW CAN I CANCEL THE SERVICE?

If you need to change the day of the cleaning session we will need at least a week notice and if you would like to cancel the cleaning service we will need at least 24 hours notice.

DO I PAY TO YOU OR TO THE CLEANER AND IS THERE ANY AGENCY FEE THAT APPLIES?

Payment for all our services goes directly to the company. This price includes VAT. You can pay by bank transfer, we also have a special collector who receives payment, you can pay him in cash and pay with a card.

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